Terms & Conditions

Terms of Sale
Banner Express will begin work upon full verification of your order.  Full verification consists of receiving confirmation that all artwork has been uploaded and approved, and your order has been paid in full and processed.  All orders (including approval of a proof) must be placed and have full verification before 11:00 a.m. Pacific Standard Time (PST) in order for work to begin that same day.  Orders placed on Saturday or Sunday will be processed Monday morning. 

Sales Tax
All orders are subject to Santa Clara County sales tax of 9.00%.

Shipping & Turnaround time
We comply with all current Postal Service laws and regulations.  Turnaround times do not begin when your order is submitted.  Our quoted turnaround time begins when we receive confirmation that all your artwork is uploaded and approved, and payment has been processed.  Alternatively, if you have chosen to receive a proof before printing, your turnaround time will begin once we have received confirmation of the approval of your proof.

Shipping charges calculated on the website or in custom quotes are estimated charges.  If there is any change in shipping after order is delivered, it will be charged after the we receive the final invoice from the shipping carrier.  In that case, we will call to collect credit card information before processing incremental shipping costs.

Refund Policy
Refund requests will only be honored prior to processing your order.  There will be no refunds once your order has been proofed and verified by you, or if the work on your order has begun.  Cancellation of Orders in production will not be refunded.  There will be a 35% restocking fee for all orders that includes any hardware/display stands or special order material.  There will be a 50% restocking fee for Expand Media Hardware.  All Refunds will be made by check only, not as per the original method of payment.

File Requirements
Please refer to our File Specifications.  Banner Express cannot process orders that do not meet our minimum File Specifications.  Images may need to be enlarged or reduced and cropped approximately 1/8" to 1/4" to allow for bleed.  We require bleed for all double sided printing and digitally "cut to shape" orders.

We accept the following formats listed below:

  • PDF - Adobe Acrobat (Press Ready) - Preferred
  • TIFF - Tagged Image File Format
  • EPS - Encapsulated PostScript with all fonts outlined, embedded links and down saved to CS6 version

All files must be at no less than 72 dpi and no more than 120 dpi at full printing size in CMYK color.  Please flatten all layers before uploading the file.  For digitally "cut to shape" orders, please have a separate layer for the cut lines.

Color Proofs
Proof read all layouts, carefully checking copy position, type, numbers, halftones, and names.  You are responsible for the accuracy and content of your layout.  Banner Express will output your color printing as accurately as possible from your digitally created files/layouts, but may not match density and color fully due to inherent limitations in the full color printing process.  Banner Express's final color reproduction is guaranteed between 85% and 90% of the original digital files/layouts uploaded.  Banner Express accept no responsibility for color variations between digital files/layouts and the actual artwork or product they represent.  However, color discrepancy of variation from digital proof may be re-run at no charge if determined to be outside the range of possible match to the digital proof at the discretion of Banner Express.  Any electronic proof provided by Banner Express should not be used for confirmation of final color quality - instead a printed proof can be ordered for conformation of color quality.

In the unlikely event of manufacturing error or defect, you must notify Banner Express within 48 hours after receipt of your product, and we will re-run the job at no additional charge to you.  If you do not make contact within that time-frame, we will be under no obligation to provide a refund or reprint.

Banner Express reserves the right to determine validity of claims of manufacturer errors or defects.  Problems with Hardware may require more time to be addressed.

By submitting your order, you certify that you own or have written permission to use the image or images that Banner Express is reproducing for you (the purchaser).  Banner Express customers will indemnify and hold harmless Banner Express, from any and all direct and indirect loss, cost, expense, and damages on any and all manner of claims, demands, actions and proceedings that may be instituted against Banner Express on the grounds alleging that the printing violates any copyright or any proprietary right of any person or company.

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